How Banks Use Delivered Secure for SBA Disaster Loan Document Upload
During the COVID-19 pandemic, banks and credit unions were inundated with applications for SBA Economic Injury Disaster Loans (EIDL) and Paycheck Protection Program (PPP) loans. These programs required applicants to submit a significant volume of sensitive financial documents, including tax returns, profit and loss statements, bank statements, and personal identification. Banks needed a fast, secure, and easy way to collect these documents from thousands of applicants.
Delivered Secure's Drop Off feature provided the ideal solution. Banks could publish a secure upload link on their website or send it directly to applicants, allowing borrowers to securely upload their SBA loan documents without needing to create an account or install any software. The bank receives an immediate notification when documents are uploaded, and all files are encrypted in transit and at rest.
Why banks chose Delivered Secure for SBA disaster loan document collection
Easy for applicants -- Borrowers simply click a link and upload their documents. No account creation, no software installation, and no technical expertise required. This dramatically reduced the support burden on bank staff during an already overwhelming time.
Secure and compliant -- All uploaded documents are encrypted in transit and at rest. Delivered Secure's SSAE 18 (SOC 2) compliance gives banks the assurance that their third-party file transfer vendor meets the rigorous standards their examiners require.
Rapid deployment -- Banks were able to set up a secure document upload portal within minutes, not weeks. During the initial rush of SBA loan applications, speed was critical and Delivered Secure delivered.
Complete audit trail -- Every document upload is logged with timestamps, IP addresses, and browser information. This audit trail is essential for regulatory compliance and helps banks demonstrate due diligence in their SBA loan processing.
The Drop Off Feature
Delivered Secure's Drop Off feature allows banks to create a secure upload page where applicants can submit documents directly to the bank. The bank can customize the Drop Off page with their branding, specify which document types to accept, and set file size limits. When an applicant uploads documents, the bank receives an immediate email notification and can access the uploaded files securely from their Delivered Secure dashboard.
SSAE 18 Compliance
Delivered Secure undergoes annual SSAE 18 (SOC 2) audits, providing banks with the third-party assurance they need that our security controls meet the standards their regulators and examiners require. Our due diligence package is available to all customers and includes our SOC 2 report, information security policies, and business continuity documentation.